Protecting and ensuring your life’s great investments is not a matter to be taken lightly, especially here in the ever-changing Midwest climate conditions. You invest in insurance to protect your assets and those you love, praying you won’t ever have to use it. Then, the unthinkable happens, and you’re left staring at an insurance card, praying whoever’s on the other end can help you pick up the pieces of your life and start over. The Allstate Morningside Insurance Group has been a community facet for 25 years and just recently came under the new direction of Jacob Stevenson. If Jacob insures you, relax; you’re in good hands.

“I’ve got an incredible team to work with, and they need to be introduced to the Siouxland area!” proudly exclaimed new agency owner agent Jacob Stevenson. His office is located at 4617 Morningside Ave in Sioux City.

The agency provides insurance for your auto, home, condo, motorcycle, life, renters, business, ATV, and boating needs. They have garnered a reputation for setting high customer satisfaction standards, especially in customer service and helping customers through the claims process.

“Empathy is the biggest part of it. You listen and let them know that you truly understand and truly know where they’re coming from in dealing with these situations. Then you try to get them to that relaxed state of mind, and then we can talk about what to do next,” explained Dawn Hansen, an Allstate Agent in the service department with eighteen years of experience at the agency.

“If a customer is calling and they are upset or frustrated, the biggest thing on our end is just listening, allowing them to get all those frustrations out, and then we can start on what needs to happen next. They need to know that a caring person on the other end of the phone understands. We see them as a person and not just another number,” stated Terian Hollopeter, another service agent at the agency.

Needing and wanting a career in which to help people seems to be the common thread with the team at the Allstate Morningside Insurance agency.

“I enjoy helping people. That’s more obvious on the service side of the business but also in claims. Whether it’s getting the claims written and addressed on our side or with another company, and a customer is struggling when they get the result we were aiming for, that’s the greatest satisfaction,” shared Terian.

“We still work for a corporation, so we have to abide by their guidelines, but we want our customers to know that we’re going to back them 100 percent,” stated Dawn.

Carefully building those relationships is an integral part of Allstate’s commitment to its constituents. That groundwork hasn’t gone unnoticed by its customers and colleagues, earning the agency this list of accolades: 

• Their positive attitudes create a welcoming and supportive environment, uplifting the team and customers.
• They strengthen our culture of integrity, care, and professionalism with their daily customer interactions.
• They maintain high standards for customer service through their example and mentoring. 
• They are deeply motivated by a desire to help others, which aligns perfectly with our agency’s mission of providing peace of mind through service. 
• Their industry knowledge ensures personalized solutions for every customer.
• They excel at building strong relationships with clients, making everyone feel valued and heard.
• They guide clients through the claims process, ensuring it is as smooth and stress-free as possible.

“I’ve been here for two years, and it’s really nice when customers walk in. I recognize them and can call them by name. I think they enjoy it, too. It gives it that personal touch. Jacob has a way of finding everybody’s assets on the team and then places them where they’ll do the most good. It’s a well-oiled machine,” shared Dawn.

“We have an onboarding team. Brooklyn is part of that team. When a new person has signed up on the web with our agency, Brooklyn will make sure that all of the information we have on them and their policies is correct, and then she’ll also ask if they have any questions or concerns with their policies. It’s that personal connection. We want to get to know them,” stated Terian.

It’s through that connection with their customers, really seeing that person, and making sure that they know they are being heard and understood to serve them best, which is the true caveat at Allstate. Both young ladies commented that they personally did not like dealing with or working with what felt like corporate call centers when dealing with other insurance companies.

“Our salespeople usually deal with customers first, then send them to Terian and me. Our customers know they can call or text us anytime; we’re always here. It’s knowing that you have a physical person if you want to walk in and see us or if you want to call on the phone; it is a huge difference from some of the other companies that when you call, you get a dry response saying to call service,” stated Dawn.

With the Morningside Allstate team, customers will always be their number one priority. They’re looking out for your best interest. Always fighting for you, they will find the best options available for you and do not mind taking the necessary time to accomplish that goal. Call 712-274-1250 to speak with Dawn or Terian and see what a difference Allstate can make for you.

By Amy Buster